Leave one workflow and your number. The AI identifies itself, asks a few focused questions and prepares a structured brief.
You buy a monthly subscription with included conversation time, measured by the second. The models, the decisions the agent makes, after-call analysis, testing and updates are inside it, with no setup fee. Live in a week.
Voice AI, IVR Reach and Chat AI use the same five packages, and the table shows Voice AI. The agent is built the same way on each; volume, capacity and support grow as you move up.
Same five packages for static voice campaigns, with the DTMF service on the upper packages.
The same five packages, sized on written volume instead of calls.
The shared inbox comes in three packages, Starter, Business and Enterprise, widening on users, connected numbers, campaign tools and channels.
The smallest package and the largest one run on the same foundation. Only scope separates them.
Static IVR Reach campaigns carry the switchboard, the voice library, abuse protection, failover, reporting, logs and carry-over as standard too.
Related: See the full security page
Your package includes a monthly amount of conversation time. Five rules decide what the invoice says, and none of them changes after you launch.
Usage is measured in seconds, not rounded-up minutes. An answered call shorter than 15 seconds counts as 15 seconds.
When someone rings back the number your campaign called from, the AI answers that call as well.
Usage above the package is billed at that package's own unit rate. Moving up the ladder lowers the unit rate.
Telephone operator and SMS charges are paid to the operator you have the agreement with, not to DRING.
What you have paid for and not used carries over for up to 2 months.
An annual commitment takes 10% off the price, and paying the year upfront takes 20% off. If the term is ended early, that reduction is recovered.
Building the agent is part of the package, and so are the changes you ask for during the build.
Building your agents is not billed separately. Two things are: Connect CRM, with a one-time setup fee and a monthly fee, and any custom integration, quoted before work starts.
Each agent type gets 4 free revisions during the build. Requests sent together count as one revision.
A written change request sent to the operations team once the build has started. Integrations outside the product are separate work.
Starter, Pro and Business get Standard support, through tickets. Scale and Enterprise get Enterprise support: every day of the week, with a named manager you contact directly.
Every level carries a defined response window and a defined resolution window. Both are written into your agreement.
No. The models, the decisions the agent makes, after-call analysis, testing and every update are inside the package. Three things sit outside it, and each is named before you sign: Connect CRM, with a one-time setup fee and a monthly fee; a custom integration, quoted before work starts; and carrier and SMS charges, paid to your own carrier.
Nothing punitive. Usage above the package is billed at that package's own unit rate. Moving up the ladder is worth it because the unit rate itself falls.
Start from the first workflow you want to improve, then its expected volume and your busiest hour. Starter fits a first workflow. Pro adds live transfer, voicemail drop and CRM to the same workflow. Business runs two workflows side by side, Scale three with enterprise support, and Enterprise four at the highest volume. We recommend the smallest package that carries the real workload without hiding something you will need.
Yes. A small, measurable first launch is usually the fastest route to a larger one, and the next package is chosen from production evidence rather than a forecast.
Partners start from the same packages, with the commercial terms of their partner model. See the partner program.
DRING calls you in two minutes. Tell it the first workflow, the expected volume, the busiest hour and the systems in scope, and we will map it onto the ladder.