Finance · card supportInbound
Industry · Finance
Tell every supplier they can be paid early
Supply-chain finance and payments platforms use DRING to call suppliers about invoices they can collect early, bring quiet accounts back and answer the support line. The agent explains, the customer decides on your platform, and your team gets the record.
DRING workflow demo
A late fee the agent can't refund
A cardholder paid on Saturday and was charged a twelve-pound late fee. The agent finds the payment landed on Monday and explains the weekend rule. A refund is a colleague's decision, so it offers a transfer with everything passed on.
Live with a supply-chain finance platform
Early payment, explained on the phone
When a buyer approves an invoice, the supplier can often collect the money before the due date. Many suppliers never open the email that says so. The agent calls them, says which invoices qualify, answers how early payment works and asks them to request it on your platform.
Reactivation calls reach accounts that signed up and went quiet, find out why and book the next step. Neither call asks for a password or a one-time code; people log in to your platform themselves.
Two of your approved invoices can be paid early this week. Would you like to hear how it works?
Early? What does that cost me?
You see the exact amount and the cost on the platform before you confirm anything. Shall I text you the link?
Go on, send it.
Invoices mentioned2 approved
OutcomeInterested, link sent
RecordSent to your system
One fintech account: in early campaign tests, up to a quarter of answered conversations closed green, meaning a positive outcome. The running rate in the same account later settled at about 9%.
How finance lines call
Where the volume comes from
On a payments or supply-chain finance line, the same few conversations repeat at volume, and each one has to be said correctly.
Invoices, accounts and support calls
Suppliers with approved invoices, accounts that went quiet, and customers asking about a pending or failed payment make up most of the volume.
Hard for a fixed-size team
Every call has to say the same policy-true thing, at volume, and a team's answers drift from one call to the next.
What changes with an agent
The agent says it the same way on every call, answers at any hour, and every conversation gets an after-call analysis your team can review.
Case study · one customer
A payments support line, 30 days
A digital payments platform put DRING on its inbound support line, with a satisfaction survey piloted afterward. These are its numbers, not a platform average.
92.6%
of inbound calls answered instantlyone customer, 30 days
70.3%of dialogues reached a conclusionone customer, 30 days
96.9%positive sentimentone customer, 30 days
479interactions, 417 support and 62 surveyone customer, 30 days
Most concluded calls ended with a person: 218 went to the team with the context attached, and 40 were resolved by the agent alone. Read the case study
Agents in production
The calls a finance line makes and takes
The agents call suppliers and quiet accounts, and answer the support line. A survey, a payment reminder or a first credit check follows when your process calls for one. On insurance and loyalty lines, three more take claims, explain policies and answer program questions.
Early-payment calls
Tells suppliers which approved invoices they can collect early and sends them to your platform to request it.
Reactivation calls
Calls accounts that signed up and went quiet, asks what stopped them and books the next step.
Payments support line
Answers transaction, failed-payment and account questions, and passes cases that need judgment to your team.
Satisfaction survey
Calls after a support conversation for a score and the reason behind it.
Payment reminders
Reminds a customer of a due payment, explains the options your policy allows and records the answer.
Credit pre-qualification
Asks a business the first pre-qualification questions and passes the ones that fit to your credit team for review.
Claims intake
Takes a first-notice claim on an insurance line and gathers the details needed to open it.
Insurance explainer
Walks a prospect through policy options and answers coverage questions.
Loyalty program questions
Explains loyalty program terms and current benefits to callers.
See the full range on the agent catalog.
A call, end to end
A support call, answered on the line
A customer calls about a payment that has shown as pending since yesterday. The agent finds it, says what is known and texts the status, without calling a pending payment settled.
The record is updated when the call ends. If the case needs judgment, it goes to your team live, with the summary attached.
Hi, I have a payment that's shown as pending since yesterday.
I can see it. It's still with the bank, so it hasn't settled yet.
Can you send me something that confirms that?
I'm texting you the payment status now, and I've set a follow-up for tomorrow in case it still hasn't settled.
PaymentPending with the bank
Follow-upTomorrow, if not settled
Account recordUpdated
Across the DRING platform
The platform behind the payments line
The case above is one customer. These figures cover all DRING deployments.
24/7availability, no shift gaps
50+companies have trusted DRINGsince founding
300Kcustomer conversations a monthplatform-wide
10K+agent conversation minutes a dayplatform-wide
Money conversations
What the agent won't do on a finance call
Ask for secrets
No passwords, card numbers or one-time codes on the line. When something needs a login, the customer does it on your platform.
Make the judgment call
Refunds, fee waivers, disputes and credit decisions go to your team with the reason and the details already gathered.
Leave your data rules
KVKK is Turkey's personal data protection law; GDPR applies to EU customers. Call data stays in your own tenant, encrypted in transit and at rest. See how data flows.
Call outside the rules
Reminder, reactivation and pre-qualification calls stay inside each country's calling windows and skip numbers on do-not-call lists.
Change its script on its own
Feedback from calls refines the workflow and guardrails through controlled releases, within the tenant and data rules agreed for your operation.
FAQ
Common questions
Can it access real account data mid-call?+
It reads and writes to your live core banking, payments or CRM system through the same APIs your team uses.
What happens when a customer disputes a charge?+
The agent explains what it can see, then hands the case to your team, live or as a callback, with the reason and the details already written down.
Which languages are live?+
Turkish and English are live on finance lines today. 62 languages available, 10 live today; yours is validated before launch.
How is each call reviewed?+
Every call gets an after-call analysis with the outcome, the sentiment and the reason it ended, so your team can review the ones that need a look. See how we measure quality.
Does the agent follow our exact reminder policy?+
Yes. It runs the conversation your team configures, including tone, disclosures and escalation rules, the same way on every call.
How is a claims call routed after intake?+
The agent gathers the details needed to open the claim and hands the case to your claims system or a person, with the call summary attached. An injury or a high-value loss goes straight to an adjuster.