Counted by the second
Usage is measured in seconds, not rounded-up minutes. A very short call rounds up to the agreed minimum.
For the operations manager
The night shift runs itself
DRING covers nights, weekends and holidays. It confirms and reschedules on the call, sends exceptions to whoever is on duty and leaves the morning handover written.
After you submit the form, DRING calls in two minutes, identifies itself and qualifies the workflow.
Up to 81%lower operating cost on selected deployments, against the agreed human-only baseline
~72%resolution, average across live workloads on the platform
10,000+agent conversation minutes handled every day
9countries where DRING has operations
Up to 81%: selected deployments, not a guaranteed saving. The other three: platform-wide.
After the office closes
Where cover runs out
Out-of-hours cover usually means an on-call phone, a voicemail box and a Monday catch-up. Each one leaks somewhere.
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23:40
The call nobody takes
The line rings long after the shift ended. Whoever was calling hangs up and tries a competitor in the morning.
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09:10
The slot nobody confirmed
Nobody had time to call ahead before the office closed. The van, the room or the engineer is held for a customer who never turns up.
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MON 08:30
The weekend nobody wrote down
Monday starts by asking three people what happened. The parts nobody remembers are simply lost.
Night to morning
From the night call to the morning handover
What happens to a call at 02:19, from the first ring to the note your team reads at seven.
The line answers at any hour
Nights, weekends and public holidays are covered by the same agent, with no shift schedule to fill.
Routine work closes itself
Confirmations, reschedules and status questions finish on the call, without a person on shift.
Exceptions reach their owner
Anything the agent should not decide goes to the owner you set for that call type, with the summary, the reason and the next step.
The morning starts written down
Every call the night took is listed by outcome before your first person sits down.
One process for every location
The same agent answers for each site, so a call to the quiet depot is handled exactly like a call to the busy one.
Your service levels
Every exception gets an owner and a next step
Before launch you set, per call type, what the agent settles alone and where the rest goes at each hour. Each exception starts its SLA clock with an owner attached.
| Call at night | What the agent does | Where it lands |
|---|---|---|
| Delivery slot check | Confirms the slot, or moves it to a free one | Closed on the call |
| Reschedule request | Offers the open slots and books the new one | Closed on the call |
| Damaged goods report | Takes the order, the damage and a callback number | Ticket for the morning team, alert to the duty manager |
| Urgent site issue | Checks it against your urgency rules | Live transfer to the on-call number |
| Complaint about a delivery | Records it in the customer's own words | Case in your CRM for customer care |
Each call leaves the same record, with the summary, reason tags, sentiment and next action, in your CRM, a ticket or a webhook within seconds of hang-up.
At seven in the morning
What happened overnight
One screen holds the whole night: what was answered, what closed on the call and what is waiting for a person.
0calls answered between midnight and seven
0confirmations and reschedules closed without staff
0exceptions routed to a named person
Closed on the callThe rest routed
ConfirmedRescheduledRouted to a person
Overnight log00:00 to 07:00
Delivery slot confirmedClosed on the call
Moved to Thursday morningClosed on the call
Damaged pallet reportedRouted to the duty manager
Site access questionOn the line now
Illustrative panel view. The figures on your screen come from your own lines.
Cost per contact
What a covered night costs
Cover is billed on usage, not on shifts. Three rules decide what a quiet night and a busy one cost.
No penalty rate
Usage above your package is billed at the package's own unit rate, so a busy night costs the same per unit as a quiet one.
Measured against your numbers
The saving is worked out against a human-only baseline agreed with you, so the comparison uses your own cost per contact.
A live driver line
A driver hotline, at two in the morning
Case study
Freight marketplace driver line
The situation
Drivers call about open loads, rates and their profile whenever they are on the road. Calls after the office closed went unanswered, so no one logged them or could size that demand.
What DRING did
One inbound line answers every driver instantly, at any hour, with no queue. It works from the live load and rate data, captures profile details on the call, and passes rate negotiations to the team with the driver's context already written.
What changed
The after-hours calls are now answered and recorded, so the team can see when drivers actually call and plan the follow-up around it. Cover no longer depends on who is willing to keep a phone by the bed.
About the night
The night shift, in four questions
What happens to a call at three in the morning that the agent cannot resolve?+
It does not sit until someone opens the inbox. If the case cannot wait, the call transfers to whoever you have on call, and that person sees the summary and the reason before picking up. If it can wait, the agent tells the caller what happens next. The outcome record then fires the rule you set for that call type: a ticket, a callback booked for the morning or an alert to the right team.
Who decides what counts as an exception?+
You do. Before launch, your team and DRING list the call types, what the agent may settle alone and what goes to a person, with the destination for each hour. The list lives in the agent's rules, and a change goes through a tested update before it reaches the line.
Can one agent cover several locations or lines?+
Yes, as long as the sites follow one process. The details each site needs, such as its hours, its address and who is on call, sit in the agent's knowledge and routing rules. An extra field on the outcome record can carry the site, so reporting splits by location. A site that works in a genuinely different way gets its own agent instead.
Can it cover sites in other countries?+
Yes, where the sites follow the same process. 62 languages are available and 10 are live today; yours is validated before launch. Each country's hours, holidays and on-call contacts sit in the agent's routing rules.