Skip to content
EnglishENTürkçeTRDeutschDEFrançaisFREspañolESNederlandsNL中文ZHالعربيةARItalianoITPortuguêsPTPolskiPL
Get an AI call
Products

Develop and improve

Run conversations

Connect and act

See and decide

Technology
Solutions
Roles
Customers
Company
ENTRDEFRESNLZHARITPTPL
Share one workflow. DRING calls in two minutes and qualifies the need. Get a call in two minutes
Get a call in 2 minutes See Agent Factory
Agent catalog

Start from a role that already works

Each role is a tested starting workflow, adapted to your tone, policies and systems before a caller hears it. Every agent runs 1,000 to 10,000 simulated conversations built for your company before its first real call.

Get a call in two minutes Hear a sample
Retail

Customer support & e-commerce

Order status, returns and warranty questions pile up around every campaign. These roles take those calls, and make the follow-up calls nobody has time for.

Delivery and return assistant

Answers where-is-my-order calls and walks the caller through a return, start to finish.Order and shipment data, your return rulesInbound+
Hands over when
A refund needs a manual exception, or a courier dispute needs a person.
In your system
The order checked, the return step reached and a short summary, on the order record.
Channels
Phone, WhatsApp for the return label.
See also
Customer support
Sample exchangePhone
Where is my order? It's three days late.
It's with the courier, one stop away. If you'd rather not wait, I can start a return now.
Let's wait one more day.

Abandoned cart caller

Calls shoppers who left a cart, finds out what stopped them and sends the checkout link.Cart contents and checkout step from your store or CRMOutbound+
Hands over when
The shopper asks for a discount the agent is not allowed to give.
In your system
Why the cart stalled, whether the shopper went back to checkout, and the next step.
Channels
Phone, SMS with the checkout link.
See also
Outbound sales
Sample exchangePhone
You left three items in your cart. Did something go wrong at checkout?
The shipping cost surprised me.
I understand. I'll text you the checkout link with the shipping cost spelled out.

Campaign follow-up caller

Calls customers who showed interest in an offer and agrees the next step.Campaign source and past contacts from your CRMOutbound+
Hands over when
The customer asks for a negotiated price, or a rep already owns the case.
In your system
Interest level, the objection if there was one, and the agreed follow-up date.
Channels
Phone, SMS with the offer details.
See also
Outbound sales
Sample exchangePhone
You looked at our spring offer last week. Is it still of interest?
Maybe. What's included again?
I'll text you the details now and call back on Thursday, if that suits you.

Satisfaction survey

Calls after a purchase or delivery, asks a short question set and records the reason behind each score.Order or case reference, your question setOutbound+
Hands over when
The customer raises an open complaint in the middle of the survey.
In your system
Each answer with its reason, how the customer felt about the call, and their own words.
Channels
Phone, or a shorter version on WhatsApp.
Customer case
Refurbished electronics case
See also
Surveys
Sample exchangePhone
One quick question: how likely are you to recommend us, from zero to ten?
Eight. Delivery was fast, but the box was damaged.
Thank you. I've passed your note about the box to the team.

Store and branch line

Answers opening hours, stock and location questions for every branch from one number.Branch hours, a live stock feed, locationsInbound+
Hands over when
The caller needs a branch manager, or the stock question needs an exception.
In your system
The question type, the branch involved and whether it was answered.
Channels
Phone.
Customer case
Refurbished electronics case
See also
Customer support
Sample exchangePhone
Is the downtown branch open on Sunday?
Yes, from ten to six. Would you like directions, or shall I check a product for you?
Do they have the 128 GB model in stock?

Featured above: Order and support line. See the e-commerce operating picture

Travel

Hospitality & travel

Bookings, changes and front-desk questions arrive at every hour and in many languages. 62 languages available, 10 live today; yours is validated before launch.

Reservation line

Books, changes and cancels reservations on the call, checking real availability first.Live availability and rates from your property management systemInbound+
Hands over when
A group booking or a rate exception needs manual approval.
In your system
The booking with its dates and room type, or the change made, plus a short summary.
Channels
Phone.
See also
Appointments and booking
Sample exchangePhone
I need a room for two nights next weekend.
Friday and Saturday are open in a double room. Shall I book it?
Yes, go ahead.

Guest front desk

Answers guest questions in the guest's own language, from breakfast times to late checkout.Your property information and guest policiesInbound+
Hands over when
The guest needs someone on site or wants to make a complaint.
In your system
What the guest asked for, whether it was answered, and anything your staff should follow up.
Channels
Phone.
See also
Customer support
Sample exchangePhone
What time is breakfast?
From seven to ten thirty, in the main restaurant. Is there anything else I can help with?
Is there a late checkout option?

Travel package advisor

Answers itinerary questions and walks the caller through package options.Package, itinerary and availability dataInbound+
Hands over when
A custom trip across several destinations needs a travel consultant.
In your system
The trip the caller wants, the options sent and the next step if a booking follows.
Channels
Phone, WhatsApp to send the options.
See also
Customer support
Sample exchangePhone
What packages do you have for a family trip in July?
Two options fit that well. I'll send both to your WhatsApp now.
Great, I'll take a look.

Airline ticketing assistant

Handles ticketing questions and flight changes on a carrier's line, fare rules included.Booking reference, fare rules, live seat availabilityInbound+
Hands over when
A rebooking after a disruption needs manual authority.
In your system
The change confirmed, any fare difference and a short summary.
Channels
Phone.
See also
Appointments and booking
Sample exchangePhone
Can I move my flight to the next day?
Yes, with a fare difference of one tier. Shall I confirm the change?
Yes, please confirm.

Loyalty campaign caller

Calls loyalty members about an offer that fits their tier.Tier and points data, the current offerOutbound+
Hands over when
The member disputes their points balance.
In your system
Which offer the member responded to and whether they took it.
Channels
Phone, SMS with the offer link.
See also
Outbound sales
Sample exchangePhone
As a gold member, you qualify for our anniversary offer. Would you like to hear about it?
Tell me more.
I'll text you the details now. I can also hold a date for you while you decide.

See the hospitality operating picture

Health

Healthcare

Scheduling, reminders and result coordination are administrative work, and these roles take all of it. Anything clinical goes to your staff.

Test result follow-up

Tells patients their lab or MR results are ready and arranges the next step.Result status and follow-up protocol from your clinic systemOutbound+
Hands over when
A result needs a clinician to explain it.
In your system
That the patient was told, and the follow-up visit if one was booked.
Channels
Phone, SMS confirmation.
See also
Customer support
Sample exchangePhone
Your results are ready, and the doctor would like a short follow-up visit.
Can I come in on Thursday?
Thursday at ten is open. I've booked it and I'll text you a confirmation.

Check-up package booking

Books check-up packages and calls ahead to confirm the patient is coming.Package catalog, calendar availabilityOutbound+
Hands over when
The patient needs a package with a custom clinical scope.
In your system
The package booked, the date and whether attendance was confirmed.
Channels
Phone, SMS reminder.
See also
Appointments and booking
Sample exchangePhone
You're due for your annual check-up. Shall we book it this month?
Yes. What times are open?
Wednesday morning or Friday afternoon. Which works better for you?

Home-care scheduling

Arranges home-care visits with patients and their families around caregiver availability.Caregiver schedule, care plan referenceInbound+
Hands over when
The care plan itself needs a clinical review.
In your system
The visit date, the caregiver assigned and a short summary.
Channels
Phone.
See also
Appointments and booking
Sample exchangePhone
We need a nurse visit for my father this week.
I can offer Wednesday or Friday morning. Which is better for you?
Friday works.

Featured above: Appointment secretary and International patient intake. See the healthcare operating picture

Finance

Finance & insurance

Reminders, claims intake and pre-qualification are the same conversation every time, and an agent runs it the same careful way every time. A disputed charge or an injury claim goes straight to a person.

Payment reminder

Calls about an outstanding balance, politely, and records what the customer commits to.Balance and due date from your billing systemOutbound+
Hands over when
The customer disputes the charge or asks for a hardship arrangement.
In your system
Whether a payment date was promised, the reason if not, and the next follow-up.
Channels
Phone, SMS with the payment link.
See also
Outbound sales
Sample exchangePhone
I'm calling about the balance on your account. Shall I text you the payment link?
I'll pay by Friday.
Thank you, I've noted Friday. We'll only call again if the payment hasn't arrived.

Claims intake

Takes a first-notice claim and collects what your team needs to open it.Policy reference, your claim intake checklistInbound+
Hands over when
The claim involves an injury or a high-value loss that needs an adjuster.
In your system
The claim details against your checklist, what is still missing and a summary.
Channels
Phone.
See also
Customer support
Sample exchangePhone
I need to report an accident.
I'm sorry to hear that. Can you confirm your policy number and the date it happened?
Yes, it's on my card.

Credit pre-qualification

Runs the first qualifying conversation before your team reviews the application.Applicant data, your pre-qualification criteriaOutbound+
Hands over when
The applicant passes and the decision belongs to your underwriters.
In your system
Which criteria were met, the outcome and a summary for the specialist.
Channels
Phone.
See also
Outbound sales
Sample exchangePhone
I have a few quick questions to check your eligibility. Is now a good time?
Sure, go ahead.
Based on your answers, you pre-qualify. A specialist will call you to finish the application.

Insurance explainer

Walks a prospect through policy options and answers coverage questions.Policy catalog, pricing tiersOutbound+
Hands over when
The prospect asks for underwriting detail beyond the agent's scope.
In your system
The option discussed, the objection raised and whether a follow-up was agreed.
Channels
Phone.
See also
Outbound sales
Sample exchangePhone
From what you've told me, our standard plan covers that. Would you like the details?
What isn't covered?
I'll send you the full breakdown now and call you back on Thursday.

Loyalty program line

Explains loyalty terms and current benefits to callers.Program terms, the caller's points balanceInbound+
Hands over when
The caller disputes how their points were calculated.
In your system
The question asked, the balance at the time of the call and any reward applied.
Channels
Phone.
See also
Customer support
Sample exchangePhone
What do my points get me this month?
You have enough for the mid-tier reward. Would you like me to apply it?
Yes, please.

Featured above: Payments support line. See the finance operating picture

People

Human resources

Screening, reference calls and onboarding follow a fixed question set, so every candidate gets the same conversation and your recruiters get the same notes.

Reference check caller

Calls listed referees and records their answers in the same format every time.Referee contacts, your question setOutbound+
Hands over when
A referee raises a concern your recruiter should follow up.
In your system
Each answer against your question set and a short summary for the recruiter.
Channels
Phone.
Sample exchangePhone
I'm calling for a reference about a former colleague of yours. Is this a good time?
Yes, go ahead.
How would you describe their reliability under a deadline?

Onboarding assistant

Calls new hires before day one, walks them through the steps and answers early questions.Onboarding checklist, start dateOutbound+
Hands over when
A question needs a manager or an HR partner.
In your system
The documents received and what is still outstanding.
Channels
Phone, email for documents.
Sample exchangePhone
Welcome aboard. I'll walk you through what we need before Monday.
Which documents do you need?
I'll email you the checklist now and confirm once everything is back.

HR info line

Answers employees' policy and benefits questions without a ticket.Your policy documents, leave balancesInbound+
Hands over when
The question touches a personal or sensitive HR case.
In your system
The policy area asked about, whether it was answered and a short summary.
Channels
Phone.
Sample exchangePhone
How many vacation days do I have left?
Let me check. You have eight days left this year.
Thanks, that's what I needed.

Recruitment outreach

Calls potential candidates about an open role and checks their interest.Role brief, candidate listOutbound+
Hands over when
The candidate is interested and ready to talk to a recruiter.
In your system
Interest level and the role the candidate wants to hear more about.
Channels
Phone.
Sample exchangePhone
We have a role that matches your background. Are you open to hearing more?
Sure, what's it about?
I'll send you the role brief now, and a recruiter will follow up.

Featured above: Candidate screening. See HR and recruiting

Sales

B2B & sales

Most outbound time goes into finding out who is not ready yet. These roles do that part and hand your reps the contacts who are.

Meeting scheduler

Finds a time and books the meeting straight into a rep's calendar.The rep's live calendar, the meeting purposeOutbound+
Hands over when
The prospect wants to speak to the rep before committing to a time.
In your system
The meeting booked, with its purpose and a short summary for the rep.
Channels
Phone.
See also
Appointments and booking
Sample exchangePhone
I'd like to set up a short call with your account rep. Does Thursday work?
Thursday afternoon is better.
Two o'clock is booked for you. The confirmation is on its way now.

Demo follow-up

Calls after a product demo to learn the level of interest and the next step.Demo notes, the prospect's prioritiesOutbound+
Hands over when
The prospect is ready to discuss pricing or terms.
In your system
Interest level, any open objection and the next step agreed.
Channels
Phone.
See also
Outbound sales
Sample exchangePhone
I'm following up on last week's demo. Any questions since then?
We're comparing it with one more option.
That makes sense. I'll check back next week, unless you'd like to talk sooner.

Reactivation caller

Calls dormant accounts to reopen the conversation.Account history, why it went quietOutbound+
Hands over when
The account wants to restart and needs its account manager.
In your system
Why the account went quiet, whether it may come back, and when to call again.
Channels
Phone.
See also
Outbound sales
Sample exchangePhone
It's been a while since we spoke. Has anything changed on your side?
We paused, but we might restart next quarter.
I'll call you again then, and I'm letting your account manager know today.

Featured above: Lead qualification caller and Dealer campaign caller. See the B2B distribution operating picture

Delivery

Every role ships the same way

Agent Factory is how DRING builds, tests and improves agents. Whichever role you start from, it takes the same five steps, including 1,000 to 10,000 simulated conversations built for your company before the first real call.

  1. Discover

    Map the conversation, the systems it needs and the hard cases it must handle.

  2. Build

    Adapt the role to your tone, your policies and the tools it may use.

  3. Test

    Run it through simulated conversations, including hostile and out-of-scope requests.

  4. Launch

    Go live in stages, with every call scored.

  5. Evolve

    Improve it from live calls and weekly regression runs.

62 languages available, 10 live today; yours is validated before launch.

Related: Customer support · Outbound sales · Booking · Insights · After-call workflows · 62-language guide · Operations snapshot

See how DRING tests an agent before launch See how Agent Factory works

Don't see your use case?

Every role here started as a request. Tell us which calls your team wants answered, booked or followed up. Send the form and DRING calls you in two minutes, says it is an AI and asks about your workflow.

Get a call in two minutes Hear a sample