Industry · logisticsInbound
Industry
Drivers call at 2 AM. DRING answers.
Freight moves around the clock, and so do the calls about it. DRING answers your driver line at any hour and calls the freight leads your sales team never gets to.
DRING workflow demo
A missed slot, rebooked from the road
A driver stuck in motorway traffic will miss his two o'clock delivery slot. The agent moves him to 3:15, bay six, and texts the new slot so he does not have to write it down.
Where calls get lost
The calls a freight line never sees
Most missed calls leave no trace. Nobody logs a call that nobody answered.
Drivers call when the load moves
A driver asks about an open load, a rate or their own profile from the road, often long after the office has closed.
After-hours demand stays invisible
Nobody can say how many drivers called at night, because nobody was there to pick up and log it. The demand is real. It just never reaches a report.
Daytime lines miss calls too
In one human-run logistics operation, six months of the company's own switch data showed roughly 40% of calls were never picked up.
What changes with an agent
The line answers at any hour, captures the request and passes a negotiation or exception to a person with the context attached.
Agents in production
Built for the road
Four agent types cover the calls that keep freight moving, day and night.
Driver line
Answers drivers about open loads, rates and their own profile at any hour, with no queue. Counter-offers go to your planners.
Freight lead qualification
Calls a dormant or prospect list, asks a few qualifying questions and hands the companies that qualify to sales with the answers attached.
Shipment status
Answers where-is-my-shipment calls directly from the tracking system, for shippers and receivers.
Dispatch confirmation
Confirms pickup and delivery windows with drivers or carriers before a scheduled load.
See the full range on the agent catalog.
A call, end to end
A rate question, after midnight
The agent reads the live load board, so the driver gets the real rate and status. A counter-offer goes to the planning team with the driver's details and availability attached.
The morning shift starts with the offer on file, not with a missed call.
Hi, the Bursa to Mersin load on the board. Is it still open, and what does it pay?
It's still open, and the rate on the listing is fixed. If you'd take it for more, I can put your offer to the planning team.
Tell them I'd do it for a bit more. I'm empty in Bursa from six.
Thanks, your offer and your six o'clock start are with the team now. They'll call you before the load closes.
OutcomeCounter-offer passed to planners
TimeOutside business hours
What we measure here
Two logistics lines, measured
A freight marketplace's driver line, and a logistics platform's lead campaign on a list its sales team had written off as cold. Every number below belongs to one of those two cases, both on the case studies page.
100%of driver calls answered instantly, no queuedriver line, first five days
21.4%
of driver calls came outside business hoursdriver line, first five days
194qualified leads handed to sales from a dormant listlead qualification, five weeks
12.1%of full conversations ended as a qualified leadlead qualification, 1,602 conversations
Rules on this line
Built for a moving network
Rates stay with your planners
The agent quotes the rate on the load board and can record a driver accepting it. Every counter-offer goes to a person; the agent never negotiates on its own.
KVKK and GDPR
Driver, carrier and shipper records stay separate per customer, with access logged, under GDPR and KVKK, Turkey's data protection law. See the security standards.
Outbound calls follow your rules
Qualification and dispatch calls run inside the calling windows, attempt caps and do-not-call lists set for each country. How that works: Reach.
Operational learning, kept in bounds
Rate, route and contact patterns show where the next logistics release should improve, while each customer's data stays separate under the agreed data controls.
FAQ
Common questions
Can the driver line run overnight with nobody in the office?+
Yes. It answers on the same virtual PBX or SIP line at any hour, with no shift gap and no queue. Anything that needs a person, like a counter-offer, is logged with the details and waits for your team in the morning.
How does rate negotiation get handled?+
The agent records the counter-offer and passes it to your planners with the call context attached. It does not make a pricing decision on its own.
How many times will it try a company on the list?+
As many times as your campaign rules allow, inside the calling windows and attempt caps described on Reach. Patience pays: in one logistics campaign, a lead qualified on the fifteenth attempt.
Can one campaign call several countries?+
Yes. Each country keeps its own calling window, and the agent speaks the contact's language.
Which languages does it speak?+
62 languages available, 10 live today; yours is validated before launch. The logistics lines live today run in Turkish and English.