Healthcare · clinic lineInbound
Industry · Health tourism
Patients abroad, answered in their own language
Health tourism clinics use DRING to call back inquiries from abroad, run intake, book the consultation and follow up before and after the trip. Calls run in Turkish, English, German and Arabic. Medical questions stay with your doctors.
DRING workflow demo
“Is it bad?” The agent won't guess
A patient calls to book a follow-up about her blood test and asks if it's bad. The agent says it can't read results, offers the doctor's Thursday slot and holds it until four while she swaps a shift.
How a health tourism inquiry runs
From a form abroad to a booked consultation
Inquiries arrive in the patient's evening, often while your coordinators are off. Each step below is a call the agent takes, in the patient's language.
The form lands
A patient in Düsseldorf sends your form at 10 PM. The agent calls back in German as soon as the calling hours you set for Germany allow.
Intake
It confirms the treatment they asked about, when they could travel and what your clinic needs from them, such as photos. It works from your intake list.
The consultation
It books a consultation with your coordinator or doctor and gives the time twice: in the patient's time zone and in yours.
Before and after the trip
It calls to confirm dates before travel and checks in after treatment. A medical question goes to the doctor, with the question written down.
Four languages, live
One follow-up call, four patients
Four DRING workflow demos of the same job: a patient's plans clash with the clinic's calendar, and the agent sorts it out without giving medical advice. 62 languages available, 10 live today; yours is validated before launch.
Consultation moved after a flight clash
Liam is driving when the clinic in Istanbul calls. His flight lands after his consultation, so the agent moves it to four and leaves his blood-thinner question for the doctor.
Checkup moved before the flight home
Herr Wagner takes the call in his car. His checkup clashes with his flight home, so the agent books nine instead, and his question about medication goes to the doctor.
A diabetes question left to the doctor
A patient in Riyadh steps away from his friends to take the call. His consultation moves to five, his diabetes question goes to the doctor and the decision stays his.
Not ready yet, so a coordinator call
Volkan Bey in Cologne answers in German out of habit, then switches to Turkish. He hasn't decided, so the agent books a coordinator call for Saturday at 11 his time, 12 in Istanbul.
After the call
What your coordinator sees next
The patient hears a short, warm call in their language. Your coordinator gets the result as a record: the new time, the open medical question and who owns the next step.
The record goes to your CRM, such as HubSpot, Salesforce, Bitrix24, Zoho or your own system.
Muss ich vorher eigentlich irgendwas beachten? Tabletten und so?
Das klärt die Ärztin. Ihre Koordinatorin schickt Ihnen heute die Hinweise.
CheckupMoved to the 14th, 9 AM
Medication questionSent to the doctor
Coordinator taskSend pre-visit notes today
How a clinic's line calls
Where the volume comes from
Two kinds of call fill a health tourism clinic's line: inquiries from abroad, and the steady scheduling calls of local patients.
Inquiries after hours
Forms from abroad arrive in the patient's evening, often while coordinators are off, and each one goes cold the longer it waits for a call.
Hard for a fixed-size team
A coordinator team sized for local hours falls behind on callbacks, reminders and result calls once inquiries arrive in four languages and several time zones.
What changes with an agent
The agent calls back in the patient's language, books, reminds and confirms, and leaves every clinical question to your doctors.
Agents in production
From the first inquiry to the checkup
Three agents carry a health tourism inquiry from the form to the follow-up. Four more cover your local patients: reminders, result-ready calls, check-up packages and home-care visits.
Inquiry intake and qualification
Calls back or answers inquiries from abroad, confirms the treatment and travel window, and marks who is ready for a consultation.
Consultation booking
Books the consultation with your coordinator or doctor and gives the time in the patient's time zone and in yours.
Follow-up before and after treatment
Confirms travel and appointment times before the trip and checks in afterward, from your coordinator's list of questions.
Appointment reminders
Confirms, moves or cancels appointments for patients in your own city and updates the calendar.
Result-ready calls
Tells a patient their results are ready and books the follow-up visit. The doctor explains the result.
Check-up package booking
Books a check-up package and calls ahead of the date to confirm the patient is coming.
Home-care visits
Arranges home-care visit times with patients and their families, around your caregivers' schedule.
See the full range on the agent catalog.
A call, end to end
A checkup reminder, moved on the call
Closer to home, the same agents keep your local calendar full. The reminder call confirms the appointment, answers practical questions such as the address or what to bring, and moves it on the spot if the time no longer works.
A question that needs a clinician goes to your staff, with the summary already attached.
Hi, this is the clinic's AI assistant, calling to confirm your checkup on Thursday at 10 AM.
Actually, I can't make Thursday. Can we move it?
Of course. I have Friday at 11 AM or Monday at 9 AM. Which suits you better?
Friday at 11, please.
AppointmentMoved to Friday, 11 AM
ConfirmationSent by SMS
The clinical line
What it says, and what it leaves to your doctors
What the agent handles
Language, travel dates and the treatment the patient asked about.
What your clinic needs before a consultation, such as photos or a form.
Consultation and checkup times, given in both time zones.
Reminders before travel and check-in calls after treatment.
What it leaves to your team
Whether someone is a candidate for a treatment, or what result to expect.
Questions about medication, conditions or test results. It writes the question down and says who will answer.
Prices your coordinators quote case by case, unless you give it a fixed list.
A decision the patient hasn't made yet. It books a coordinator call instead of pushing.
Across the DRING platform
Same quality, every patient call
Figures from all DRING deployments, not from one clinic.
24/7for patients calling from any time zone
9countries with DRING operationsplatform-wide
10K+agent conversation minutes a dayplatform-wide
1M+customer conversations to dateplatform-wide
Patient data
KVKK, GDPR and a straight answer on HIPAA
KVKK and GDPR
KVKK is Turkey's personal data protection law; GDPR covers patients in the EU. Call data is encrypted in transit and at rest, and access is logged. See how data flows.
HIPAA
DRING does not claim HIPAA compliance. If you serve US patients as a covered entity, tell us on the first call, and we go through what the agent would hear and store before anything is built.
Tested before the first patient
Every agent runs 1,000 to 10,000 simulated conversations, built for your clinic, before it takes a real call. The simulations include the moments it must pass to your team.
FAQ
Common questions
What happens when a patient asks a medical question?+
The agent says it can't answer that, names who will, and passes the question to your doctor or coordinator. If the patient wants a person now, the call goes to your coordinator live when someone is free, with the summary already written.
Can it call patients in different time zones?+
Yes. You set calling hours for each country, and the agent gives appointment times in the patient's time zone and in yours. Retries and attempt limits are set in Reach.
Can the agent reschedule an appointment on the call?+
Yes, it reads and writes to your scheduling system in real time, so a reschedule is confirmed and reflected immediately.
Which languages are live?+
Turkish, English, German and Arabic run on health tourism lines today. Any other language your patients speak is validated for your workflow before launch.
What if a patient switches language mid-call?+
The agent follows. A patient who opens in German and switches to Turkish stays on the same call, with no transfer to another line.