Enrollment, schedule and reminder calls
Admission questions, course schedules and fees, absence calls and exam or payment reminders all land on the same line, often in the first weeks of a term.
Education
Enrollment calls, admissions follow-up and parent reminders
Enrollment questions, open days, absences and fee deadlines all reach the same office. DRING answers from your catalog, books the visit, calls parents and hands the rest to your staff.
How an admissions office calls
Where the volume comes from
Enrollment questions, absence calls and reminders repeat every term, at a pace a fixed-size office rarely matches.
Hard for a fixed-size team
An office sized for a normal week falls behind when an open day, an exam period and a payment deadline all bring calls at once.
What changes with an agent
The agent answers from your catalog, books the open day visit, and calls parents about absences, exams and payments, in the language the family speaks.
Agents in production
Six agents for the admissions office
Three answer the line and three call out. Each works from your catalog and calendar, and passes a family to your staff when the answer is not there.
Enrollment questions
Answers what families ask before they apply: programs, grades and dates, read from your published catalog.
Course schedule and fees
Answers schedule and fee questions from your catalog and fee list, and hands anything more specific to your office.
Open day booking
Books an open day or visit slot into your calendar while the family is still on the line.
Admissions follow-up
Calls families who asked about a place or came to an open day, answers what is still open and books the next step with your team.
Absence calls
Calls a parent the same day a student is marked absent and notes the reply for the office.
Exam and payment reminders
Calls ahead of an exam date or a fee deadline, so nothing is missed.
See the full range on the agent catalog.
How the call runs
From question to booked visit
An enrollment call follows the same four steps, whether it ends in an open day booking or a handover.
A parent or student calls
About admission, a course or a fee, at any hour, including evenings after the office closes.
The agent checks your catalog and fees
It quotes only what your published catalog and fee list say, never an estimate.
It books an open day, or hands over
An open day or visit slot is booked on the call. Financial aid, or anything about one student's record, goes to a person.
Confirmation follows
By SMS or WhatsApp, with the visit or next step already in your calendar.
A call, end to end
An enrollment question that ends with a visit
A parent calls about next year. The agent confirms the grade, answers from your catalog and offers a place at the next open day, so the family hangs up with a date.
The open day slot goes into your calendar, and admissions sees who is coming and for which grade.
Hi, I'd like to ask about enrollment for my daughter for next year.
Of course. Which grade is she in now?
Fifth grade.
Then she'd be starting sixth grade with us. There's an open day on Saturday at 10 AM. Shall I book you in?
Yes, please.
Open dayBooked, Saturday 10 AM
Grade of interestSixth
Scope
What it handles, and what it hands over
What it handles
Enrollment and admission questions, with an open day visit booked on the call.
Course schedule and fee answers, read from the published catalog.
Absence calls to parents, placed the same day a student is marked absent.
Exam date and payment deadline reminder calls.
What it does not do
Negotiate financial aid or a payment plan. That conversation goes to a person.
Discuss one student's grades, discipline record or private file over the phone without verifying the caller.
Invent a course, fee or date that is not in the actual catalog or calendar.
Replace the admissions team on anything outside a defined, confirmed answer.
Before the first call
What we need from the school
The agent answers only from what you give it. Then it runs 1,000 to 10,000 simulated conversations, built for your school, before the first real call.
Your catalog and fee list
The programs, grades, fees and dates the agent may quote. It says nothing beyond them.
Your calendar
Open days and visit slots the agent may book. It books them straight into your calendar on the call.
Your handover rules
Which questions go to admissions, finance or a teacher, and whether live or as a callback.
Parent contacts and consent
Who may be called, on which number and in which language. 62 languages available, 10 live today; yours is validated before launch.
Across the DRING platform
Same quality, every admissions call
Figures from all DRING deployments, across sectors.
24/7for the admissions line, evenings included
10K+agent conversation minutes a dayplatform-wide
9countries with DRING operationsplatform-wide
1M+customer conversations to dateplatform-wide
Student data
Student and family data, kept to the job
KVKK and GDPR
KVKK is Turkey's personal data law. Student and family data follows the retention and deletion terms set for the deployment, and is not kept beyond what the workflow needs. See retention and rights.
Parent calls at sensible hours
Absence, exam and payment calls go out only inside the calling windows you set, and skip numbers on do-not-call lists. See Reach.
Private matters go to a person
A financial aid question or anything about one student's file reaches your staff with the call summary attached, so the family does not repeat itself.
FAQ
Common questions
Where do we start?+
With one of the agents above, usually the one that would take the most calls today. We measure it before adding the next, and the first agent is live in a week.
Can the agent answer questions about our actual courses and fees?+
Yes, from the catalog and fee list you give it. Anything more specific goes to your team.
Can it discuss one student's grades or file?+
Only if you define how the caller is verified. Without that rule, it hands the call to your staff.
Can a parent reach a person?+
Yes. You decide where calls go: live to the office during opening hours, or as a callback request after hours.
Does it call parents about absences?+
Yes. The absence call goes out the same day a student is marked absent, inside the calling hours you set, and the parent's reply is noted for the office.
Can it remind families about exam dates and payment deadlines?+
Yes. Reminder calls go out ahead of each exam date or fee deadline, from the calendar you give it.
Does it speak the languages our families speak?+
It replies in the language the caller opens with, on the same call, with no transfer. The languages for your school are agreed in the setup above and validated before launch.