One task, every channel
Voice to WhatsApp or SMS for photos, documents and links, and back to voice for confirmation. One memory, one case ID, no restart.
For customer communication
The system your AI staff runs on.
Every DRING agent runs the same path: your line, one agent brain across voice and chat, approved actions inside your systems, and a scored record seconds after hang-up. This page follows that path in order.
See the panel
Every call, one dashboard
The same screen your team uses: volume, reach, resolution and telco results, per agent and per day.
Orchestrator
One agent brain, every channel
A customer calls, then continues on WhatsApp an hour later. The same agent picks it up with the same memory and the same agreed rules, so nobody asks them to start again.
Voice, WhatsApp, SMS, email and web chat all run on that one agent. DRING configures the channel connections and keeps the handover intact for your team.
☎VoiceContext captured
↗WhatsAppLink sent
✓CRMOutcome saved
Can you text me the return label instead?
Sure, sending it to this WhatsApp number now.
ChannelWhatsApp
Context carriedFull call history
Here is your return label. Anything else?
Follow-through
The task stays open until there is an outcome.
A task can continue across channels and attempts until it has an outcome: a photo requested on the phone arrives on WhatsApp, an unanswered number is re-dialed inside legal calling windows, and every case closes with a result written to your systems.
Managed re-dial rules
DRING sets retry count, spacing, calling windows, voicemail detection and do-not-call handling for each campaign. Every number moves toward a clear outcome.
Memory that carries over
A returning caller is recognized by number, and the agent picks up where the last conversation ended. A second agent on the same customer starts from that same history.
Ends with a result
Each conversation closes as a structured summary: intent, outcome, sentiment, next action, plus the fields your team defines. Written to the CRM, visible on dashboards.
DRING sets the calling windows, retry delays and do-not-call handling during onboarding, and contact lists, segments and do-not-call status stay in sync with your CRM. Your team reviews all of it in the panel: campaign scheduling and contact management.
Infrastructure
One path, one accountable operator.
A voice agent is only as good as the line it runs on, from the carrier into your CRM. The infrastructure page walks through that path in full: telephony, the edge, the voice pipeline, tools and post-call analysis.
Model layer
Swappable models, the same natural pace
The speech-to-text, language model and text-to-speech behind every agent, how they are chosen, swapped per agent and kept current without slowing the conversation, now has its own page.
See the speech core in depth
In-call actions
Acts inside your systems during the call
The agent does not just answer. It reads and writes in the systems your team already uses, while the customer is still on the line.
CRM read and write
HubSpot is the reference CRM flow for lookup and outcome write-back. Mainstream Salesforce and Freshdesk-like systems follow the same commercial logic, with exact objects and fields confirmed per deployment.
Send link mid-call
Sends an SMS or WhatsApp link, opens a form or asks for a photo without leaving the call.
Payment actions
Takes a payment through an approved provider, with the exact workflow and permissions scoped before launch.
Smart scheduling
Books, moves and cancels appointments directly in Google Calendar.
On the line
What the agent can do on the line
Placing or receiving a call is only the start. The agent reads the line itself, so a menu, a machine or a busy signal gets handled instead of stalling the workflow.
| On the line | What the agent does |
|---|---|
| IVR navigation | Presses keypad digits (DTMF) to get through another company's own IVR menu when it calls out on your behalf. |
| Voicemail detection | Recognizes an answering machine or voicemail greeting instead of talking to it as if it were a person. |
| Message or retry | Leaves a short message where the campaign rule allows it, or hangs up and lets Reach schedule the next attempt. |
| Busy and no-answer | Recognizes a busy signal or an unanswered line as its own result, distinct from a completed conversation. |
| Do-not-call respect | Checks the do-not-call list and withdrawn consent before dialing, on every campaign, every time. |
| Handover with context | Passes the call to a person with the conversation, the result so far and the reason attached. |
Integrations
Connect the agent to the work
DRING connects conversations to the CRM, workspace, messaging and telephony systems your team already operates. Call trigger, status and result queries, webhooks and additional analysis fields are available as standard services.
CRM, data and automation
HubSpotSalesforceBitrix24ZohoZendeskFreshdeskGoogle SheetsCustom CRMZapierREST API & webhooks
Workspace and messaging
Google CalendarGoogle WorkspaceGmailSMTPWhatsAppMetaMessengerInstagramFacebookTelegramLINESMS
Telephony, PBX and carriers
AlotechVerimorSolvelineTwilioOpenScape (Mitel; legacy Siemens/Unify)Kırmızı SantralTurkcellVodafoneTurkcell SuperonlineSIP / PBX
A verified connection path, not a blanket feature claim. A listed system is part of the DRING integration surface. Edition, permissions, available APIs, objects and write actions are confirmed during scoping, so connector depth can differ by environment. The catalog keeps growing.
Connections start with the minimum access the workflow needs. Any action that changes a record, sends a message or starts a call is mapped and approved before launch.
Review integration scope
Voices
Human-sounding voices, chosen per brand
Every brand picks its own voice from the library, male or female, per language, tuned to how the conversation should feel.
Voice library
Male and female voices available per language, selected to match the brand's tone.
Natural pauses
Speech is paced with real pauses and turn-taking, not a flat text-to-speech read.
Tone adapts
Delivery adjusts to the caller's mood, calmer with a frustrated caller, brisker with a rushed one.
The stack is model-agnostic: the speech-to-text, language model and text-to-speech providers are each swappable per agent, chosen for the language and the use case.
Hear public voice samplesVoiceVoice A, curated for this brand
PersonaCalm, formal, mid-pace
Compared againstVoice B, same script
Pronunciation dictionaryProduct and place names
"Nunaltis"noo-NAL-tis
"İzmir"ee-ZMEER
Curated per campaign
A voice chosen for the brand, not left at the default
Voice selection is a campaign decision, not a one-time setup step.
- Curated custom voices, selected for the brand and the language
- A persona set per campaign: pace, formality and tone
- Two voices run side by side on the same campaign to compare results
- Accent correction applied to the voice itself
- A pronunciation dictionary for names, places and product terms
Analytics
Every call scored
Resolution, policy adherence and latency are scored on every call, sentiment is tagged, and the workflow-specific fields agreed for the agent are filled in. A structured summary goes straight to the CRM.
Dashboards break the results down per agent, line and script variant, so a team lead sees which one is working and which one needs attention.
Support TR inbound · script v3Working
Collections EN outbound · script v2Working
Booking DE inbound · script v5Watch
Win-back NL outbound · script v1Needs attention
Summary written to CRM ✓Open dashboard
Control
Admin panel
One place to see your agents, phone numbers, campaigns, tools, post-call workflows, voices, users, roles and API keys.
DRING owns the agent changes. Your team does not maintain prompts or guardrails; the panel shows the current release, evidence and proposed updates for your approval before release.
Partners can operate the same panel, reporting and tested release process across their customer accounts. A branded customer-facing environment is scoped separately when the delivery model needs it. See the partner program.
DRING / AI STAFF DEVELOPMENT LEARNING LIVE
01Real conversationcustomer signal
02Pattern foundevidence reviewed
03RecommendationDRING develops
04New releaseapprove and launch
Architecture
Inside one call, step by step
The infrastructure page covers who runs that path, from carrier to CRM. This one shows what happens inside a single conversation, from the caller's first word to the record your team reads afterward.
FAQ
Platform questions
Can the agent use our existing telephony?+
Yes. DRING connects to your existing telephony or to numbers and SIP lines provisioned for your business. We do not allocate the number directly; we plan the number, queues, routing and SIP setup around your workflow and manage the installation.
Do you build the integration, or do we?+
It depends on the connection and the workflow. Where a supported integration exists, DRING configures it and supports the launch; where a custom API or webhook is needed, your team can build it while we define the fields, permissions and handover points. See what is already connected on the integrations page.
Can one agent handle voice and WhatsApp for the same customer?+
Yes. The orchestrator keeps a single context across channels, so a customer can move from a call to WhatsApp without repeating themselves.
What happens when the agent cannot resolve something?+
It keeps the context instead of looping the caller or guessing. DRING can hand over to a person live, take a note and call the customer back once the answer is ready, or route the task to the right owner in your CRM or ticketing system. The caller leaves the call knowing what happens next.
See the platform on your own call flow
Submit your context with consent and DRING will call in two minutes, identify itself, qualify your need and outline the right next step.