Leave one workflow and your number. The AI identifies itself, asks a few focused questions and prepares a structured brief.
DRING covers four jobs: building the agent, running the conversation, acting on what was said, and measuring the results. Most teams start with one.
Every deployment starts as one workflow with one KPI. DRING builds that agent for you, or adapts a tested one to your policies.
When your workflow needs its own agent, built from your process and tested before it takes a real call.
When a common job, like order status, booking or candidate screening, can start from an agent that is already tested.
One agent brain, three ways to meet a customer: the line they call, the message they send, the call you place.
When one agent should answer the phone, WhatsApp, SMS and email with the same memory of the customer.
When customers write to you instead of calling, and the reply should come from an agent, not a queue.
When your team and your AI staff should answer customers together, from one inbox.
When a whole list needs calling, inside the limits your team sets.
When an event in your system, like a failed delivery, should reach the customer and get an answer.
When a price objection should be answered inside your price policy. Negotiate is in early access: scoped with your team for one campaign before it goes live.
When the agent has to answer on your numbers, your switch or a SIP trunk.
During the call, after the call, and inside the systems your team already has open.
When call context should come from your CRM and the outcome should go back into it.
When the job should be done before the caller hangs up.
When every outcome should trigger its next step, without anyone reading the call first.
When a complaint, or a lead that just said yes, should reach the teammate who owns it within seconds.
Operators need control, managers need evidence. Both read the same records, so their numbers match.
When managers need to see what the calls add up to, not one call at a time.
When every conversation should carry a score and the reason behind it.
When your team or a partner runs the agents day to day.
When the work a call or chat leaves behind needs an owner until it is closed.
Human handover with context, controlled releases, consented calling, and a DRING team that keeps the agent improving after launch, all inside the tenant isolation every workflow runs under. Voice Anonymizer masks personal data in the records DRING keeps.
See our quality approachThe products are not modules you assemble. They are consecutive moments in one customer conversation.
Reach dials inside the window you set, or your published line rings. Either way the context is already there.
An agent answers on the channel the customer chose, using one brain across phone, WhatsApp, SMS and email.
The agent updates the CRM, takes the booking, starts the approved payment, or hands over with the context attached.
Seconds after hang-up the outcome is on record, and it triggers the next step: a task, a callback, or a message to the teammate who should act.
Connect writes the summary, outcome and agreed analysis fields to the system your team already works in.
Score rates the call and gives the reason. Insights puts it on the dashboard and adds it to the signals showing what customers ask this month.
Calls that went badly become regression cases and a focused backlog for the next version.
No. Most teams start with one workflow on one line: Agent Factory builds it and Connect puts the outcome where the team already works. The rest is added as it earns its place. See how the packages are built.
In-call actions happen while the caller is still on the line: a booking, a link, a payment or a handover. After-call workflows start once the call ends and act on its outcome: a CRM update, a task, a callback or a team alert.
The chat engine is the AI that writes to customers. Co-chat is the shared inbox where your people and that AI answer together on one thread. Co-Desk, coming soon, is the shared board where the follow-up work from a call or a chat is tracked to a close.
HubSpot is the documented reference implementation for CRM selection, call execution and result write-back. Mainstream systems such as Salesforce and Freshdesk follow the same commercial logic, with exact objects, permissions, custom fields and actions confirmed during onboarding. A niche or heavily customized CRM is assessed separately.
62 languages available, 10 live today; yours is validated before launch. The check covers your workflow, accent, vocabulary and channel, and it is agreed with you before the agent takes real calls.
Yes. Public voice samples walk through practical DRING workflows. For your own case, send a consented workflow and DRING calls you in two minutes, says it is an AI and qualifies the need before the team follows up.
Scope the first product around your busiest workflow. Send the form and DRING calls you in two minutes, says it is an AI and asks about your workflow.