Solution · customer supportInbound
Voice AI · Customer Support
Resolved on the call, not in the queue
DRING answers, finds the customer in your CRM, takes the action you approved and hands over with a written summary when a person has to decide. The same agent works across the phone, WhatsApp, SMS, email and web chat.
Leave your number and DRING calls you in two minutes to ask about your support line. See how the callback works.
DRING workflow demo
A late parcel and an address nobody updated
Mr. Keane calls because a parcel due Tuesday still has not arrived on Friday. The agent finds the driver went to his old address three times, confirms the new one and moves delivery to tomorrow's evening round, after he finishes work.
The problem
What breaks today
Support lines are the first place customers notice a company is understaffed.
The queue grows
A campaign or an outage can double the calls overnight, and every extra minute on hold pushes another customer toward a complaint.
Nobody answers after hours
Evenings, weekends and holidays are exactly when a customer wants a status update, and exactly when no one is on the line.
Every rep answers differently
Without one source of truth, two people give two answers to the same question, and nobody can review what was actually said.
What changes
One agent, wired into your systems
DRING answers the line, matches the caller to your CRM record and closes the request in the same call: order status, return eligibility, account changes. When a case needs a decision, the call goes to your team with a written summary, so the customer does not start over.
Each call ends with a transcript and an outcome your team can open, so you review support quality across all calls, not a sample.
Hi, my order should have come yesterday and the tracking hasn't moved.
I've found it under your number. The courier missed yesterday's slot; it's on today's route, due by 6 PM.
I paid extra for next-day delivery, though.
You did, so I've refunded the delivery charge to your card. A text with the new delivery window is on its way.
RefundDelivery charge, within policy
ResolutionClosed on the call
Capabilities
What the agent can do on the call
The agent works with the access you approve, the way a trained rep would.
CRM lookup and write-back
Reads and updates the fields you approve in HubSpot, Salesforce, Zendesk, Freshdesk, Bitrix24, Zoho or a custom CRM, so the record is current when the call ends.
Live warm handover
Transfers the call to your team with the summary attached, so nobody asks the customer to tell the story again.
Speaks the caller's language
62 languages available, 10 live today; yours is validated before launch. The customer hears, or reads, the answer in their own language.
SMS and WhatsApp mid-call
Sends a tracking link, confirmation or document to the customer's phone while still on the line.
Every call scored
Resolution and policy adherence are scored on each call against the rubric agreed for your line, and sentiment is labeled. The scores live in Score.
REST API and webhooks
Push resolutions into downstream systems the moment a call ends, or trigger the agent from your own workflows.
How it works
A typical support call
Call arrives
The agent picks up on your existing number, through your virtual PBX or SIP line.
Caller identified
Phone number or spoken details are matched against the CRM to pull up the account.
Issue resolved
The agent answers the question, updates the record, or takes the requested action directly.
Next step confirmed
A confirmation or link is sent by SMS or WhatsApp while still on the call.
Handover if needed
When a case needs a decision, your team takes the call with the summary in front of them.
Platform-wide
Quality you can audit
Figures across current production workloads, not the result of one customer.
72%
call resolutionacross current workloads
10K+agent minutes handled every day
300Kcustomer conversations every month
50+companies trust DRINGsince founding
FAQ
Common questions
Does the agent have access to our real CRM data, or a copy?+
It reads and writes the approved fields in your live CRM, through the CRM's API or an agreed integration. Access starts with the least permission the workflow needs, and every write is mapped and tested before launch.
Can a customer reach a person?+
Yes. When and to whom the agent hands over is set for your line: topics, hours and teams. The summary travels with the call, so the customer does not repeat themselves.
Which channels can the agent support?+
The phone, WhatsApp, SMS, email and web chat. Each channel is tested with your own terms and policies before launch.
Show us the calls you want resolved
Leave your number and DRING calls you in two minutes. Tell it which support calls you want resolved first; our team follows up, and your agent is live in a week.