Ready-made replies
Save the answers your team writes most often and send one without retyping it. The AI uses the same library.
Co-chat
Your team and AI staff, one inbox
Every written channel arrives in one queue. The AI answers first, and a teammate steps in when it matters.
The inbox
One inbox, every channel, one handover.
A conversation list, the full thread, the customer beside it. One layout, whichever channel the message came from.
Where Co-chat sits. Chat engine is the AI that writes. Co-chat is the inbox it writes in, shared with your team. Co-Desk, coming soon, is a separate board for the work a conversation leaves behind.
AI first, people when it matters
The AI agent opens the conversation.
It reads the message, checks what it knows, and replies on the channels you allow.
- Answers directly, or drafts a reply for a teammate to review, set per channel and per conversation type
- Hands over the whole thread, not just the last message, so the customer does not have to repeat themselves
- Private notes between teammates that the customer never sees
- Assignment rules send a new conversation to the right person or team automatically
- Reminders flag a conversation that has waited too long for a reply
CustomerMy order arrived without the charger cable.
AI agentSorry about that. I can see the order, and I'm arranging a replacement cable now. It ships today.
Private noteSecond missing-accessory case from this batch, flagging for the supplier check.
LabelReplacement · Supplier issue
HandoverAssigned to Support, full thread attached
Around the thread
What a shared inbox has to carry.
A reply is the easy part. What decides whether a team can run on one inbox is everything around it.
Campaign manager
Send an approved message out to a segment, then handle every reply in the same inbox it went out from.
Notes, categories and tags
A private note for your colleagues, a category for routing, a tag for filtering and reporting later.
Contact merging
The same person on two channels becomes one contact, with one history instead of two half stories.
Search and customer history
Find a sentence from months ago, and open every earlier conversation that customer has had with you.
Snooze and reminders
Put a conversation down until the date it matters, and have it come back to the right person then.
Channels
Every written channel, one screen.
Customers do not think about which channel they used. Your team gets one queue either way, and Chat engine answers on every channel listed here.
Documents and voice notes travel in the thread too, so an invoice or a spoken explanation stays with the conversation instead of moving to another tool.
CoWork packages
Standard everywhere, wider as you grow.
Co-chat is sold as CoWork, a family of three packages: Starter, Business and Enterprise. The foundation is identical in all three.
- Chat engine built in, so the AI agent works in the inbox from day one
- Web and mobile access, so a handover does not wait for someone to reach a desk
- The messaging module your own people work in, alongside the AI
- Contact merging and contact management across every channel
- Advanced search and full customer history behind every conversation
- Send a document, and let the AI read what came back
- Private notes, categories and tags on every thread
- Meta message templates, ready to send inside the rules of the channel
- Snooze and reminders, so a conversation does not quietly drop out of the queue
- Redundant failover behind the inbox itself
What widens with the package: the number of people and connected numbers. Personalized panel management, ready-made replies, the campaign manager, social channel connections, voice note sending, web components, service level and support also depend on the package. How DRING packaging works
FAQ
Co-chat questions.
Does the agent answer automatically, or does a person approve first?+
Both work. The agent can send a reply directly on the channels and conversation types you allow, or draft one for a teammate to review and send. You set the rule per channel or per conversation type.
What does a teammate see when a conversation is handed over?+
The full thread: what the customer asked, what the agent already said or tried, and any private notes another teammate left. The customer does not have to start again.
How is Co-chat different from Chat engine?+
Chat engine is the AI that writes the replies. Co-chat is the shared inbox where those replies sit next to your team's, with the templates, campaigns, notes, tags, search and reminders people need to work together. Every CoWork package includes Chat engine.
Does Co-chat replace our CRM?+
No. Co-chat is the conversation layer. Contact records and outcomes sync to your CRM through Connect, so the CRM stays the system of record.
See Co-chat on your own channels.
Tell us which channels you run and who answers them today. Send the form and DRING calls you in two minutes, says it is an AI and asks about your workflow.