HubSpot
Select contacts by list or property. Calls, notes, outcome, summary and recording link write back to the contact.
Connect
Start the call. Read the result.
Connect links DRING voice agents to the system your team already uses. Select contacts by list or property, or trigger a call from a workflow or your own application. DRING runs the conversation and returns the result as structured data.
- Select in HubSpot
Choose who gets called
A saved list, an active filter or a property value defines the audience. Contact details and the fields you pick travel to DRING as context for the call.
- DRING calls
The agent runs the conversation
Each contact is called inside your calling windows and retry rules. Every conversation ends with an automatic end-of-call analysis.
- Result in HubSpot
Written back, ready for the team
Call and Note activities land on the contact card with the outcome and the property updates you defined. The dashed line is the scheduled sync that keeps both records aligned.
CRM and helpdesk connections
One loop, your system of record.
Context goes in, the agent calls, the outcome comes back. HubSpot is our reference integration. Salesforce, Freshdesk and other common CRM and helpdesk systems connect the same way, and the exact objects, permissions and fields are confirmed at setup.
HubSpot
Salesforce
Freshdesk
Zendesk
Your system
Salesforce
Leads or Contacts enter the call workflow; results return to the activity, note and agreed fields.
Freshdesk
Requester and ticket context inform the call; summary, outcome and next action return to the ticket.
Zendesk
Caller and ticket context reach the agent; the structured result maps back, within your approved permissions.
Your internal system
Standard call APIs and webhooks work with any in-house CRM, ERP or data platform.
Niche or heavily customized CRM
API, objects and write-back needs are inspected first; non-standard work is scoped before the proposal.
Connection catalog
The systems DRING can meet in the workflow.
Each name below is a confirmed connection family. The path can be a maintained connector, an approved API, a webhook, Zapier, SIP or an operator-specific route. Which one you get, and how deep it goes, is settled when we scope your workflow.
CRM, data and automation
HubSpotSalesforceBitrix24
ZohoCustom CRM
Google Sheets
ZapierREST API & webhooksWorkspace and service tools
Google CalendarGoogle Workspace
GmailSMTPZendeskFreshdeskMessaging and social channels
WhatsAppMeta
Messenger
Instagram
TelegramFacebookLINESMSTelephony, PBX and carriers
AlotechVerimorSolvelineTwilioOpenScape (Mitel; legacy Siemens/Unify)Kırmızı SantralTurkcellVodafoneTurkcell SuperonlineSIP / PBX
The catalog keeps growing. For legacy OpenScape and customized PBX installations, we check the edition and the available interfaces first. Logos belong to their owners.
Standard integration services
One integration layer, one traceable call.
The standard services cover the path around a call. Your application can start a call, check on it and receive the structured result without opening a CRM screen.
Start a call
Send the contact, agent or workflow reference, approved context and scheduling information. Trigger a single call, a controlled list or a call from your own application.
Check state and result
Query the call state and retrieve the completed result for application screens, operational controls or reconciliation jobs.
Receive the outcome
Subscribe to lifecycle and completion events so the summary, outcome and agreed analysis fields can update the next system automatically.
- Fields such as intent, next action, qualification, topic, warning or a workflow-specific decision can extend the standard result.
- Definitions are agreed before launch, so the API, dashboard and CRM use the same meaning.
How setup works
Four steps with your admin, no spreadsheet in between.
Your team keeps working in the CRM screen it already uses. DRING or an authorized partner sets up the connection with your CRM admin, and the agent follows the consent and do-not-call state the connection exposes.
- Connect
Authorize the link
Your admin connects DRING by OAuth or an API key, scoped to what the workflow needs. Access starts read-only.
- Map
Map the fields
Together we choose which properties travel to the agent as context and which ones the result may update. Each write is switched on explicitly.
- Select
Define the selection
A saved list, a filter or a property value becomes the selection. Contacts marked "do not call" stay out of it.
- Test
Test, then go live
Test calls run on a small list first, and you check the results on the record with your admin before the full selection goes live.
What is included
Built for the way CRM teams work.
Connect is an operating integration, not a one-off export. The scope below is shown for HubSpot; common CRM and helpdesk connections follow the same path.
Secure connection
OAuth or API-key link, scoped to what the integration needs and revocable any time. Read-only to start; each write enabled explicitly.
CRM objects
Contacts, Companies, their associations and Owners, with standard and custom properties in both directions.
Selection your way
Per-contact selection by property, filter or list, so a HubSpot workflow, a saved view or a rep changing one field can put a contact in the queue.
Everything written back
Results land as HubSpot activities and properties, so your own views, reports and workflows can use them without an export.
Do-not-call handling
A "do not call" answer is written to HubSpot and excludes the contact from later selections automatically.
Scheduled sync
HubSpot and DRING records reconcile on a schedule, so a change on either side reaches the other at the next sync.
Built to keep running
Fault tolerance, automatic retries, respect for API limits, logs and an audit trail for every write.
Tested end to end
Ships with end-to-end tests and technical documentation for your HubSpot admin.
Works across DRING workflows
Qualification, reactivation, surveys, confirmation and operational calls share the same trigger and write-back pattern. Browse agent workflows
On the contact card
What your rep sees after the agent hangs up.
The result is not a transcript dump. It is the structured record a sales or support person needs to decide the next step at a glance.
- Outcome status as a traffic light, filterable in HubSpot views and workflows
- Conversion likelihood and topic tags for prioritizing follow-ups
- Recommended action written as a sentence, not a code
- Recording link for the calls worth listening to
CallOutbound · 2:14 · recording
OutcomeGreen · interested
ConversionHigh
Tagspricing question · decision next week
RecommendedRep to send proposal, call back Tuesday
NoteTrial ended two weeks ago; liked reporting, needs a team plan quote for 12 seats.
PropertyCall status → Completed
Data quality
Cleaner CRM data after every call.
A call does not just produce an outcome. It leaves the record behind it more useful than it found it: whether the number is reachable, when to try again, who the decision maker is and what they need.
Phone statusNot tried
Best time to callUnknown
Decision makerUnknown
NeedNot noted
Next stepNot set
Field sourceImport file
Phone statusReachable, this attempt
Best time to callWeekday mornings
Decision makerReached, confirmed on this call
NeedRenewal budget, this quarter
Next stepQuote by Friday, call back Monday
Field sourceLinked to this call
Every write traces to a call
Each updated field is linked to the call that produced it, so a rep can trust it without checking the transcript.
Wrong numbers stop wasting attempts
A number that comes back invalid or wrong is flagged on the record instead of being redialed on the next list.
Reps see what is worth working
The same outcome pattern from Insights sits on the record, and lead value scores show which contacts deserve the next call.
Packaging
Sold with the agents, not instead of them.
Connect is sold with a DRING agent package, and your CRM stays licensed by its vendor. Prices are not public because the right package depends on how you will use it.
One-time CRM setup
Connecting your CRM carries a one-time setup fee, separate from the agent package.
Standard services included
The call-start, status and result services, the webhooks and the analysis fields agreed for your workflow come with the package.
Extra work quoted up front
A niche CRM, a private application or a heavy customization can need extra development. We scope it and put it in the proposal before you commit.
Choose the package before the quote. Review how usage, concurrency, workflows, analytics and integration depth shape the recommendation. How DRING packaging works.
FAQ
Connect questions.
Do we need a developer to set it up?+
No. DRING or an authorized partner sets it up with your HubSpot admin: connect, map the fields, define the selection and test. Your admin keeps control of the scopes and can revoke access from HubSpot.
Which HubSpot objects and properties are supported?+
The objects listed under What is included, with standard and custom properties in both directions. Access starts read-only, and each write is switched on explicitly with your admin.
Where are recordings and transcripts stored?+
On the DRING platform, encrypted and tenant-isolated. HubSpot receives the link, the summary and the structured outcome, not the audio file.
Can we start calls from a HubSpot workflow?+
Yes, through a property. The workflow sets the property you chose as the trigger, and the call starts after the next scheduled sync. To start a call without waiting for the sync, your application can use the call-start service.
Are Salesforce and Freshdesk priced differently from HubSpot?+
No, mainstream CRM and helpdesk systems are priced the same way. A proposal can still differ when the objects, permissions, custom fields or actions you need take more work to build.
Which API services are standard?+
Starting a call, checking its state, reading the completed result, and lifecycle and result webhooks. Analysis fields agreed for your workflow come back with the same meaning in the CRM, the dashboard and your own application. See the API services